What is two-factor authentication?
What is 2-Factor Authentication and why is it used by the digital banking system?
Two-Factor Authentication is an added way for your account to be more secure. You may hear it called 2-factor authentication, 2-step authentication, or multi-factor authentication. When you sign into your account for the first time, you need more than just the username and password. You need a second thing—what we call a second “factor” to prove who you are. It’s a security measure that allows you to request a one-time access code to log in to digital banking.
When I log into digital banking, do I need to get a confirmation code every time I log in?
No. Check the “Don’t ask for codes again while using this browser” box if you do not want to receive a confirmation code or phone call each time you log in. If you prefer to input a confirmation code with each use, you can leave the box unchecked or use the 2-Factor Authentication app to deliver the code.
Note: If you ever want to remove a device and reset your security settings, you can change them in settings once logged in to digital banking.
How can I log in to digital banking if I can't get a verification code through text message?
Two-Factor authentication uses a unique one-time access code to verify identity and log on to digital banking. If you are unable to receive text (SMS) messages, you can choose to receive your access code via a phone call.
- On the verification code screen click “Try another way” located beneath the Verify button
- Select Phone Call or Voice and click Next
- You will receive an automated phone call that will provide your access code (Have a pen and paper ready)
- Return to the verification code screen
- Enter your access code and click Verify
If you are still having trouble, contact the credit union to ensure we have the correct phone number on file.
Can I use an email for two-factor authentication?
An email and a phone number are required for the two-step authentication. The one-time access code will be sent via text or phone call. The phone number must match our records for the additional security layer to work correctly.
I'm not able to log in to online banking when I click on the login button
You need to clear your cache in your internet browser to remove all cookies. If you need further assistance, please contact us.
I can't remember my username name or password
You can recover your account by going through the “Forgot Password?” steps.